FlexiDiet

Terms of Service

Last Updated: August 4, 2026

Agreement to Terms

Welcome to FlexiDiet! These Terms of Service ("Terms") govern your access to and use of our meal planning and nutrition services. By creating an account or using FlexiDiet, you agree to be bound by these Terms. If you do not agree, please do not use our services.

Important Medical Disclaimer

FlexiDiet is NOT a substitute for professional medical advice, diagnosis, or treatment.

  • Our meal plans and nutritional information are for general educational purposes only
  • Always consult with a qualified healthcare provider before starting any diet or exercise program
  • We are not responsible for any health issues arising from following our meal plans
  • Individual nutritional needs vary - what works for one person may not be suitable for another
  • If you have medical conditions, allergies, or special dietary requirements, consult your doctor first
  • FlexiDiet is not suitable for anyone with a current or past eating disorder, anyone in recovery, or anyone advised by a health professional to avoid calorie tracking. Calorie counting and body-focused tracking can trigger or worsen disordered eating.

For the full eating disorder safeguarding policy, our 18+ age requirement, and New Zealand support helplines, see our Age Suitability & Safety Policy.

By using FlexiDiet, you acknowledge that you understand and accept these limitations.

User Accounts

When you create an account with FlexiDiet:

  • You must provide accurate, current, and complete information
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must be at least 18 years old to use our services (see our Age Suitability & Safety Policy)
  • You are responsible for all activities that occur under your account
  • You must notify us immediately of any unauthorized access or security breaches

Acceptable Use

You agree NOT to:

  • Use FlexiDiet for any illegal or unauthorized purpose
  • Share, sell, or redistribute our meal plans or recipes without permission
  • Attempt to reverse engineer, hack, or compromise our systems
  • Upload viruses, malware, or malicious code
  • Impersonate others or create fake accounts
  • Harvest or collect user data without authorization
  • Use automated systems (bots) to access our services
  • Post offensive, harmful, or inappropriate content

Subscription and Payment

FlexiBasic and FlexiPro Tiers

FlexiDiet offers both FlexiBasic and FlexiPro subscription options. FlexiPro features may include:

  • Unlimited recipe swaps
  • Advanced meal planning features
  • Partner meal plan sharing
  • Priority support

Billing

  • Subscriptions are billed on a recurring basis (monthly or annual)
  • You authorize us to charge your payment method for all fees due
  • Prices are subject to change with 30 days' notice
  • All fees are non-refundable except as required by law

Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.

Intellectual Property

All content on FlexiDiet, including recipes, meal plans, text, graphics, logos, and software, is owned by FlexiDiet or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use FlexiDiet for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

User-Generated Content

If you create and share custom recipes or content on FlexiDiet:

  • You retain ownership of your content
  • You grant us a worldwide, non-exclusive license to use, display, and distribute your content
  • You represent that you have the right to share the content and it does not violate any laws or third-party rights
  • We may remove content that violates these Terms or our community guidelines

Disclaimer of Warranties

FLEXIDIET IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

To the fullest extent permitted by law (and subject to your rights under the Consumer Guarantees Act 1993), we disclaim all warranties, express or implied, including:

  • Warranties of merchantability, fitness for a particular purpose, and non-infringement
  • That our service will be uninterrupted, secure, or error-free
  • That nutritional information, product data, or pricing will be 100% accurate, complete, or current
  • That third-party product prices or availability reflect current retail conditions
  • That you will achieve specific health or fitness results

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLEXIDIET SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits, data, or goodwill
  • Service interruptions or system failures
  • Health issues arising from following our meal plans
  • Actions of third-party service providers (e.g., coaches)
  • Inaccurate, outdated, or incomplete product pricing or nutritional information
  • Decisions made based on pricing, product, or nutritional data displayed within FlexiDiet
  • Any loss or cost arising from reliance on third-party retailer data displayed within the application

Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.

Third-Party Services

FlexiDiet may integrate with third-party services (e.g., payment processors, nutrition coaches). We are not responsible for the content, policies, or practices of these third parties. Your use of third-party services is subject to their own terms and policies.

Third-Party Product Information and Pricing

FlexiDiet displays grocery product information, including pricing, sourced from third-party retailers and publicly available databases. By using FlexiDiet, you acknowledge and agree to the following:

  • Indicative Pricing Only: All product prices displayed within FlexiDiet are indicative estimates only and may not reflect current in-store or online prices. Prices may vary by store location, region, date, and availability
  • No Price Guarantee: FlexiDiet does not guarantee the accuracy, completeness, or timeliness of any pricing information. Prices are updated periodically but may be outdated at the time of viewing
  • Verify Before Purchasing: Users should always verify product prices and availability directly with the retailer before making purchasing decisions. FlexiDiet is not responsible for any discrepancies between displayed prices and actual store prices
  • Promotional Pricing: Promotional offers, discounts, multi-buy deals, and loyalty pricing displayed within FlexiDiet may not be current or applicable at the time of purchase. Promotions are subject to retailer terms and conditions
  • Product Availability: The inclusion of any product within FlexiDiet does not guarantee that the product is available for purchase at any particular store or location
  • No Endorsement: The display of any third-party product within FlexiDiet does not constitute an endorsement, recommendation, or warranty of that product by FlexiDiet

FlexiDiet accepts no liability for any loss, cost, or inconvenience arising from reliance on pricing or product information displayed within the application.

Entity Independence and No Affiliation

FlexiDiet is an independently owned and operated software application. Unless explicitly stated in a separate written agreement:

  • FlexiDiet is NOT affiliated with, endorsed by, sponsored by, or partnered with any grocery retailer, supermarket chain, food manufacturer, or food distributor
  • The use of any third-party retailer names, logos, product names, or trademarks within FlexiDiet is solely for the purpose of identifying products and assisting users with meal planning and grocery list generation
  • All third-party trademarks, trade names, and logos are the property of their respective owners and are used for informational and reference purposes only
  • FlexiDiet operates as an independent entity with no agency, joint venture, partnership, or employment relationship with any third-party retailer or data provider
  • Any data displayed from third-party sources is provided under fair use, public availability, or applicable data licensing arrangements and does not imply any commercial relationship

Nutritional Information Accuracy

Nutritional data displayed within FlexiDiet is sourced from multiple databases and sources, including government food composition databases, product labels, third-party nutritional databases, and AI-assisted data enrichment. You acknowledge that:

  • Nutritional values are estimates only and may not be 100% accurate for any given product or recipe
  • Actual nutritional content may vary due to factors including preparation method, portion size, seasonal variation, regional differences, and product reformulations
  • Nutritional information should not be relied upon for medical dietary management — always consult a qualified healthcare professional for specific dietary needs
  • FlexiDiet makes reasonable efforts to maintain accurate data but does not warrant the accuracy, completeness, or reliability of any nutritional information
  • Allergen information displayed is provided as a guide only. Users with food allergies or intolerances must independently verify all ingredients before consumption

Indemnification

You agree to indemnify and hold harmless FlexiDiet and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our services, violation of these Terms, or infringement of any third-party rights.

Termination

We may suspend or terminate your account at any time, with or without notice, for:

  • Violation of these Terms
  • Suspected fraudulent or illegal activity
  • Extended periods of inactivity
  • Non-payment of fees

Upon termination, your right to access FlexiDiet will immediately cease. We may delete your account data in accordance with our data retention policies.

Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of New Zealand. The New Zealand courts shall have non-exclusive jurisdiction over any disputes arising from these Terms.

Nothing in these Terms limits or excludes any rights you may have under the New Zealand Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other consumer protection legislation that cannot be lawfully excluded.

In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation. If the dispute cannot be resolved within 30 days, either party may pursue resolution through the New Zealand Disputes Tribunal or the courts of New Zealand.

Changes to These Terms

We may modify these Terms at any time. We will notify you of significant changes by email or through our service. Your continued use of FlexiDiet after changes indicates your acceptance of the updated Terms. If you do not agree, you must stop using our services.

Contact Us

If you have questions about these Terms, please contact us:

Operated by: FlexiDiet, New Zealand

Email: info@flexidiet.co.nz

Website: flexidiet.co.nz

Application: flexidietapp.com

By using FlexiDiet, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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